Senior Project Manager, Operations PMO

Role summary:

The role is part of the operations department and COO PMO. The Senior Project Manager plans and manages various internal projects from inception to utilization of resources, sets timelines and performs continuous oversight through to project delivery. Key to this position is being the main contact partner between internal clients and the business, adjusting plans within the internal workflow as needed while ensuring Iyuno’s company standards and internal client requirements are simultaneously met along the full life cycle of the project. Successful internal project management has a direct impact on the development and improvement of Iyuno’s operational processes, workflows and strategy.

Key supporting values & behaviours for the role:

• Cross boundary collaboration  

• Inclusive communication at all levels 

• Strategic thinking & planning 

• Agile delivery 

• Innovation & creativity 

• Continuous improvement 

• Commercial acumen & critical decision making

KPIs / deliverables:

• Overall project output and quality measured based on project complexity 

• Individual KPI as agreed per different project and/or initiative 

Responsibilities:

• Full project ownership, from inception, reporting to delivery and closing 

• Partnering with business stakeholders as needed and reporting/sharing updates with the Project Director 

• Supporting Project Director on all internal project matters as required 

• Build and maintain relationships with internal clients – understanding their needs and managing projects in line with expectations 

• Be a focal point for all stakeholders on a project, and ensure information and resources are applied to projects 

• Ensuring timelines are kept  

• Plan, communicate and execute change in operational use for all activities and processes  

• Other project tasks/involvement to be agreed with Project Director

Skills and experience required:

• Strong structural skills with attention to detail  

• Hands on mentality and positive attitude  

• Ability to build and maintain relationships with stakeholders on different levels  

• Highly motivated strong individual who works comfortably and autonomously in fast-paced environments  

• Work collaboratively while managing aggressive deadlines and multiple priorities  

• Communicate clearly and professionally (written and verbal) internally and with clients in a timely manner  

• Identify potential issues and proactively prevent these from escalating and compromising the projects 

• Works comfortably with project budgets  

• Good knowledge of Office 365, including Excel and PowerPoint

Essential qualifications:

• Ability to multitask and prioritize daily tasks  

• Ability to quickly understand new topics 

• Eye for detail and solutions driven 

• Highly proficient in spoken and written English

Desirable qualifications:

• Experience in a PMO office and/or operations is an advantage  

• Experience working in the localization industry is an advantage  

• Monday.com skills are an advantage 

• A passion for localization and communicating across cultural backgrounds will go a long way