The Title Manager I communicates daily with the clients, Production Department, and technical team regarding new orders, work(s) in progress, and billing. The primary responsibility is to ensure on-time and error-free delivery of projects assigned by the client by taking full ownership of the entire process. This position reports to the Client Manager.
Capabilities & Skills
Develop positive relationship with client through daily interaction and communication.
Evaluate client needs, determine if challenges may arise and seek to proactively address problems.
Build strong working relationships within department, company and with clients.
Communicate and coordinate activities for new and ongoing projects with Production department, technical team, management, and clients.
Ensure delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client.
Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
Review client orders, determine and schedule project deliverables, production milestones, and required tasks.
Manage client order specs, production data, and required elements.
Participate in customer-service initiatives including meeting and entertaining clients on a regular basis.
Gather information for Finance department; consults on invoice and billing process as requested by Finance.
Adheres to company policies and procedures.
Understands the fundamentals of project management.
Exhibits key attributes required to successfully manage projects and provide excellent customer service.
Perform other related duties as assigned.
Expectation & Output
2 years client-facing experience.
Bachelor’s degree or equivocal experience in client servicing job.
Experience dealing with customers and/or clients in a manner that consistently establishes and builds trust in the relationship.
Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
Interest in Media and Entertainment industries.