Title Manager

Role purpose/summary:

The Title Manager II communicates daily with the clients, Production Department, and technical team regarding new orders, work(s) in progress, and billing. The primary responsibility is to ensure on-time and error-free delivery of projects assigned by the client by taking full ownership of the entire process. This position reports to the Client Manager.

Responsibilities

• Develop positive relationship with client through daily interaction and communication.

• Evaluate client needs, determine if challenges may arise and seek to proactively address problems.

• Build strong working relationships within department, company and with clients.

• Communicate and coordinate activities for new and ongoing projects with Production department, technical team, management, and clients.

• Ensure delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client.

• Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.

• Review client orders, determine and schedule project deliverables, production milestones, and required tasks.

• Deep knowledge of client order specs, production data, and required elements as defined by client and Client Manager.

• Participate in customer-service initiatives including meeting and entertaining clients on a regular basis.

• Gather information for Finance department; consults on invoice and billing process as requested by Finance.

•  Abide by security policies and protect information and assets entrusted to you.

• Perform other related duties as assigned.

• Understands the fundamentals of project management.

• Exhibits key attributes required to successfully manage projects and provide excellent customer service.

• Builds and maintains relationships with internal and external stakeholders, department heads, sister officers, customers, vendors, etc.

• Ability to manage projects end to end with limited guidance from Client Manager.

Essential qualifications:

• 3 years client-facing experience.

• Bachelor’s degree or equivocal experience in client servicing job.

• Experience dealing with customers and/or clients in a manner that consistently establishes and builds trust in the relationship.

• Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.

• Interest in Media and Entertainment industries.
  
  

Essential qualifications:

• 2 years client-facing experience.

• Bachelor’s degree or equivocal experience in client servicing job.

• Experience dealing with customers and/or clients in a manner that consistently establishes and builds trust in the relationship.

• Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.

• Interest in Media and Entertainment industries.

Salary Range:

$58,000/year-$60,000/year