IT Support Technican

Key Responsibilities

1. User Support (Top Priority)

• Deliver Tier 2 support for operating systems, Microsoft 365 services, and user applications.

• Set up and maintain laptops/desktops for staff and contractors, both on-site and remote.

• Manage user and group accounts in Active Directory and Entra ID (Azure AD).

• Administer Microsoft Exchange mailboxes (on-premises and Microsoft 365).

• Enforce appropriate access permissions and adhere to company security policies.

• Maintain hardware and endpoint security compliance according to internal guidelines.

2. Technical Projects and Process Improvements

• Contribute to IT process improvement initiatives and document technical procedures.

• Create technical guides and SOPs to support internal knowledge base development.

• Participate in or lead IT-related projects as assigned by the line manager.

3. Regional Operations & Cross-Regional Support

• Operate under a follow-the-sun model to ensure 24/7 global IT support.

• Collaborate with global teams on incident handovers, root cause analysis, and system enhancements.

• Share knowledge and train team members in system administration and troubleshooting best practices.

Technical Expertise & Skills

Mandatory Requirements

• Minimum 3 years of relevant IT support experience, preferably in a global organisation.

• Degree in IT, Computer Science, or a related discipline preferred.

• Fluent English and Polish (written and spoken) with experience working with cross-cultural and global teams.

• Strong hands-on knowledge and experience with:

  • Windows 10/11 OS: installation, configuration, troubleshooting, and performance tuning.

  • Microsoft 365 suite: Teams, OneDrive, Outlook, Excel, Word, etc.

  • Active Directory: user/group management, GPOs, device integration.

  • Entra ID (Azure AD): identity and access management, policy handling.

  • Microsoft Intune: device enrollment, compliance configuration, app deployment.

  • Exchange Online & On-Prem: mailbox administration, distribution groups.

  • Microsoft Licensing: license assignment, usage reporting, compliance tracking.

  • PowerShell: automation scripting for administrative tasks.

  • SharePoint Online: site and document library management, permissions, and reporting.

• Strong work ethic, excellent organisational skills, and attention to detail.

Preferred Qualifications

• Relevant certifications: ITIL, CompTIA A+, MS-900, MD-102, AZ-104.

• Familiarity with endpoint security tools.

• Basic networking knowledge (DNS, DHCP, VPN) is a plus.

• Experience in global or regional support models.

• Familiarity with ITIL-based environments.

• Experience with industrial file transfer tools (e.g., Aspera Faspex, Aspera on Cloud, Media Shuttle) is an advantage.

• Media industry experience and understanding of post-production workflows (e.g., subtitling tools, A/V codecs, MAM systems) is desirable.