Operation Manager

This position has accountability for all aspects of the local operations and business delivery for its people and customers. Supporting revenue growth for Taiwan, responsible for the day to day management of in-house production and project management teams, Vendors, Freelancers, and other partners or resources required to successfully deliver media localization.

It is responsible for managing, planning, designing, and implementing operation and administration activities of the office, aligning the global business strategy of IYUNO and ensures company directions and business are aligned with operating objectives, standards and goals.

Capabilities & Skills

 Leadership - Inspirational leadership with a clarity of direction, confidence of execution and recognition of success. Be seen as a thought leader in the industry, an accomplished public speaker (internally and externally) and honed emotional intelligence. An authentic line manager can inspire individuals to exceptional performance.

Customer Focus -Building powerful relationships with customers. Able to build a clear stakeholder map, understand customer roles, responsibilities and centres of influence and ensure strong and effective relationships built at all levels between customer and IYUNO. Ensure alignment to customer goals, mission, culture and objectives to move the perceived view of IYUNO from the vendor to a strategic partner.

Delivery & Operational - Able to provide strong delivery and operational leadership with an eye for detail. Pragmatic in approach and able to solve problems to ensure that deliver quality, cost and timing are on or ahead of agreed SLAs and expectations. Ability to influence others to drive improved outcomes for the business

Commercial -Strong focus on business performance and growth. Ownership and delivery of business performance metrics support regional and global targets and ambitions. Strong negotiation and contract skills to ensure the quality of engagements, best commercial outcomes and minimized risk profile.

Communications - Strong and consistent communications skills with the ability to promote and drive influence in the market for Iyuno. Able to provide simple and effective messaging on the "Why Iyuno?"

Primary

Local office Revenue/ Margin

Dubbing/ Subbing Minutes produced

Dubbing / Subbing Quality Score -To be agreed how measured

Customer Satisfaction - local client level

Secondary

Cost per dubbing/subbing minute

% market share  Salesforce/msx Quality

Local Team Leadership:

•Directs and supervises the activities of employees

•Delegates duties among employees and allocate proper resources to the team

•Provides guidance and leadership for employees as needed and support employee developmental programs

•Identifies core competencies, maximizes core strengths and defines operational goals

•Implements company policies and makes key decisions within the office

•Maintains budgets and monitors cost against budget

Business Development & Growth

•Researches and analyzes industry, market, and competitors to make informed strategy decisions

•Takes initiatives to take advantage of market opportunities, reduce operational threats, and forestall business risks

•Reports project status clearly to cross-border teams and management

•Liaisons with management to make sure all efforts are in alignment

People & Culture

•Work with HR to Create and document a people strategy aligned to core values and mission

•Attract and retain the best talent especially in critical positions

•Ensure continuity by building a succession plan for each of the team leadership roles and critical resource positions

•Ensure line managers are carrying out their line manager responsibilities and having regular and effective 1:1s, regular performance reviews, coaching and reviewing development plans Produce a training plan to document, capture and track training and skills development for the team

•Support the people surveys and ensure the actions plan