Resource Coordinator

Malaysia

8-Feb-2022

The Resource Coordinator is tasked with addressing issues raised by freelancers both current and new-hires, organizing and scheduling orientations, and coordinating other resource-related functions such as training and development. His/her work is often focused on helping to improve Freelancer’s policies, processes, and practices and recommending changes to Resource Management.

Essential Duties and Responsibilities

  • Assesses, recruits, onboards, offboards and develops external freelancer pools (time-coders, translators, editors, voice talents, etc.), and coordinates testing processes

  • Keeps recruitment sheets updated

  • Devise and conduct training programs through online training sessions, and courses if necessary

  • Oversees freelancer evaluations and works towards improvement of quality and performance

  • Handles payment summary of evaluators

  • Sends external contracts such as Independent Freelancer Agreement and manage documentation records for references

  • Announces updates, changes in the workflow, technology, terms and conditions, etc. to freelancers

  • Registers, maintains and renews questions for recruitment software and enhances as and when required

  • Gathers assessment materials and performs necessary market research for new languages

  • Manages relationships between the company and freelancers

  • Spearheads annual events and gatherings with the freelancers

  • Observes compliance to defined company policies, procedures, guidelines and drives continuous improvement;

  • Performs other function-related tasks as may be assigned from time to time.

Skills & Experience:-

  • Possess a Bachelor’s degree in any related field

  • 1-2 year’s experience in the related field will be an added advantage

  • Able to read, speak, write in Mandarin to support specific regional needs

  • Fluent in English both in written and spoken

  • Outstanding communication and team building skills

  • High Attention to details·      

  • Demonstrate ability to solve problems and exercise diplomacy with sound judgement

  • Has a can-do spirit, innovative and creative, always looking for ways to improve efficiency at work

  • Great interpersonal skills, public speaking skills, tact, and diplomacy when communicating with our external resource

Others:-

  • On-site Work

  • Contract Role

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